Our rates are quoted in American Dollars (US$). They are per person based on a double room with a two-person minimum when a service is a group or shared service. Do not forget to check any extra charges if you are a single traveler. Our rates include charges for payment by credit card.
The itineraries are carefully planned, however, changes to the order of activities or specified route may be necessary for operational reasons, climatic conditions, political situation or any other eventuality.
Services not included
The passenger is responsible for all administrative processes such as: obtaining or renewing passports, visas, travel insurance, payment of excess baggage, drinks, laundry service, communication (calls, faxes, emails, etc.), international airport taxes, tips, or any other services and fees not specified in the itinerary.
Services not used
Some services may be interrupted or canceled due to weather conditions, forces of nature such as natural disasters, social unrest, strikes, etc., or other events beyond the control of the hotels, airlines, other suppliers or Peru Full Adventure. No refund can be given for such interruptions or cancellations that are out of our control. Peru Full Adventure will assist the passenger in every moment and modify the itinerary to their benefit while providing constant assistance.
Exemption from the Hotel sales tax for non-residents
Foreign visitors (not resident in Peru) are exempt from the 18% IGV (“Impuesto General a las Ventas” or general sales tax) on accommodation and meals in hotels. Our quotes already take this into account.
The only documents valid to receive the discount are your PASSPORT, which should show the entry stamp into Peru with a date no more than 60 days before the date of entry into the hotel and during your stay in the hotel.
We recommend that passengers buy their own insurance against cancellation of the trip, repatriation, and international medical insurance to cover any problem that might occur during the trip. We also suggest consulting your doctor and seeking advice on vaccinations and checking any medical condition before embarking on international trips.
Fares are subject to availability and the final price can only be guaranteed with the purchase of the ticket. Refunds permitted and unpermitted changes and penalties that may be applied are in accordance with the policies of the airline. Tickets are non-refundable and non-endorsable in the event of cancellation.
Fares are subject to availability and the final price can only be guaranteed with the purchase of the ticket. Refunds permitted and unpermitted changes and penalties that may be applied are in accordance with the policies of the company. Refunds within 72 hours of travel (business days only) may be possible with payment of the penalty stated in the company policies.
All bookings must include the following passenger or group information:
- Full name and last name
- Passport number or identity number
- Date of birth
- Dietary restrictions (allergies, intolerance to certain products, vegans, vegetarians, etc.) if any. The consequences on the physical or medical condition of the passenger of omitting this information is the sole responsibility of the passenger.
- Airline booking code in the event that the passenger has made the booking themselves or through another external company.
- Foreign students should have a valid ISIC CARD (International Student Identity Card). No other document will be accepted for discounts to the tourist attractions.
– Passport or ID number is OBLIGATORY in order to issue train, bus or flight tickets.
– Passengers should have a valid passport to enter our country. Your passport should be valid for at least 6 months from the date of entry into Peru.
Peru Full Adventure requires full payment after the customer has accepted the final quote.
Cancellations and refunds
Requests for cancellations and refunds must be submitted in writing and include all relevant information. You will receive a response from us as soon as we have consulted with the providers of the service, indicating the respective cancellation charges. The request will be processed on business days.
Different cancellation charges apply to different hotels and service providers. The cancellation costs tend to increase the closer you are to the arrival date. Peru Full Adventure will make every effort to ensure these costs are as low as possible.
Policy for children
Scouted entry to tourist attractions applies only to children under 8 years old.
Discounts in hotels apply for children under 5 years old sharing a bed with their parents; in other words where no extra bed has been requested. Only one child per room with two people is allowed. An additional charge for breakfast may apply depending on the policy of the hotel.
Some services increase their rates during bank holidays or special dates in Peru:
- Holy Week
- 1st May (In Peru – Workers day)
- Inti Raymi (23 to 27 June, only in Cusco)
- National Holidays (July 28 and 29)
- Christmas (December 24 and 25)
- New Year (December 31st and January 1st)
– Extra costs may also apply in the event of special events, congresses, forums or international summits in our country.
Special terms and conditions for the Inca Trail Product
In accordance with Resolution #002-2004-UGM-CD, published by El Peruano on 2nd Nov 2004 and modifying chapter III of the Regulation of the Inca Trail, bookings are guaranteed by governmental institutions only by providing complete name, nationality and passport numbers of the passengers, and having paid in full for the entry fees and staff (cook and team of porters). 100% NON-REFUNDABLE.
– Since the entry is limited to 500 people per day (including passengers and agency staff), we recommend making your reservation as soon as you can to ensure availability on the dates requested.
VERY IMPORTANT: The following passenger information is obligatory in order to make a reservation for the Inca Trail:
- Complete name and last name
- Copy of passport
- Date of birth
- Dietary requirements
The exact information provided by you will be checked by the government body responsible for regulating the access to the Inca Trail and will appear on the official permit to enter on the requested date. This should also include any change to the above-mentioned details (for example, new passport number). We kindly request you inform us by email as soon as possible. The government reserves the right to refuse entry to any visitor whose details do not match those on the official permit.
Peru Full Adventure is not responsible for refused entry in the event that the passenger information changed without us being previously informed.
Terms and Conditions for other Adventure Tours
The tour will be carried out according to the policy of each excursion indicated in the adventure rates and manual, Peru Full Adventure is not responsible for accidents. We will provide all support and assistance necessary to evacuate and deal with the passenger. All extra costs generated by any accident or eventuality while trekking will be covered by the passenger.
You must be in good physical condition for trekking. Any consequences generated by the omission of information regarding physical, medical or other conditions are the sole responsibility of the passenger.
Peru Full Adventure will not be held responsible for any injury, death, loss, delay, trouble or damage to personal items in the provision of any goods or services due to force majeure: illness, government restrictions, acts of civil war, insurrection or rebellion, strikes or other activities, any kind of terrorists or criminals, food poisoning, mechanical failure of airplane or any other method of transport or for delays in leaving or arriving on time.
Peru Full Adventure is not responsible for the error or omission of any provider (accommodation or transport companies) if the client makes their own booking directly with another service provider that is not us. We will provide any necessary support within our power.
Peru Full Adventure reserves the right to photographs or videos of their trips, and the use of these for advertising or commercial use.